Return Policy If Steepleton ships you the wrong product by our mistake, we will promptly refund you in full and/or exchange it for the right product - if returned undamaged to Steepleton within 10 days from the date of your receipt of the merchandise. Return shipping will be included in your refund. All returns must be accompanied with the original Steepleton invoice or packing slip, subject to the conditions outlined below. Any item returned without the original invoice or packing slip will be refused, and you, the buyer will be responsible for return shipping, unless we have shipped a product other than that which was expressly ordered by you. Non-defective product returns are subject to the authorization of Steepleton and/or the manufacturer of the product. When authorized by Steepleton, returned merchandise must be received within 30 days from the date of buyer's receipt of the merchandise, must be in the original undamaged packaging with all accompanying material, in saleable condition, freight paid, and accompanied by the Steepleton invoice or packing slip. Your account will be credited the full amount of the returned item less any applicable charges. We reserve the right to charge a 25% processing and re-stocking fee ($10 minimum), and original shipping charges. These charges apply to refused items as well. Cancelled orders are only allowed if product has not been shipped. In the event that you feel your purchase is defective, it is incumbent upon you to contact us and/or the manufacturer directly for resolution before attempting to return the product in question. Most manufacturers have technical support and warranty service centers that will be more than happy to assist you in making sure that your product is functioning properly, and if not, will take steps to see that any defect is handled quickly. Steepleton is not responsible for any freight damage. All claims must be made through the freight carrier. Steepleton reserves the right to modify or amend these policies at any time without prior notice.